Shipping & Returns
Shipping Policy
Last updated: 17 September 2026
At RYZQEN, we work with trusted third-party suppliers and fulfilment partners to supply and deliver our products to customers across the United Kingdom. Orders are processed through our fulfilment network and may be dispatched directly from an international supplier.
Order Processing
Orders are normally processed within 1–3 working days after payment has been successfully received.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.
During busy periods, product launches, promotional events or circumstances outside our reasonable control, processing may occasionally take longer.
Delivery Times
Delivery times vary depending on the product, supplier, destination and shipping method selected. Standard delivery to the United Kingdom typically takes between 6 to 12 working days after order processing.
The estimated delivery time for your order will be shown on the relevant product page, at checkout, or in your order confirmation where applicable.
Please note that international deliveries can occasionally take longer than the estimated timeframe due to customs processing, carrier delays, weather conditions, peak-season demand or other circumstances outside our control.
An estimated delivery date is not a guarantee of delivery on that exact date.
Tracking Your Order
Where tracking is available, your tracking details will be provided by email after your order has been dispatched.
Tracking information may take several days to become active after dispatch, particularly for international shipments.
If your tracking information has not updated for an extended period, please contact our customer support team at support@ryzqen.com so that we can investigate the shipment with the relevant carrier or fulfilment partner.
Split Deliveries
As products may be fulfilled by different suppliers or shipped from different locations, items from the same order may occasionally arrive in separate parcels and at different times.
You will not normally be charged an additional delivery fee simply because your order is split into multiple shipments, unless a different delivery option or additional charge was clearly agreed at the time of purchase.
Delivery Address
Please make sure that your delivery address is complete and accurate when placing your order.
If you notice an error in your delivery address, please contact us as soon as possible at support@ryzqen.com. We will try to update the information before the order enters the dispatch process, but we cannot guarantee that changes will be possible after processing has begun.
Delayed, Lost or Damaged Deliveries
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact RYZQEN at support@ryzqen.com so that we can investigate the issue with the relevant delivery provider or fulfilment partner.
Your statutory consumer rights are not affected by this policy. Under UK consumer law, responsibility for delivery remains with the trader until the goods come into the consumer's physical possession, subject to limited exceptions. Where no delivery time has been agreed, goods should generally be delivered without undue delay and no later than 30 days.
Customs, Duties and Taxes
Some orders may be shipped internationally and may therefore be subject to customs procedures, import charges, duties or taxes depending on the destination, product and applicable UK rules.
Where applicable, any charges that are required to be paid by the customer and were not included in the purchase price or collected at checkout will be the customer's responsibility.
Contact Us
If you have any questions regarding your shipment or order status, please contact:
RYZQEN Customer Support
Email: support@ryzqen.com
Website: https://www.ryzqen.com
Return & Exchange Policy
Last updated: 17 September 2026
At RYZQEN, we want you to be happy with your purchase. Because our products are fulfilled through third-party suppliers, returns and exchanges must be coordinated with RYZQEN before any product is sent back.
Please do not send a product directly to an AliExpress supplier or fulfilment partner without contacting RYZQEN first.
Change of Mind
When you purchase goods online from RYZQEN as a consumer in the UK, you generally have a legal right to cancel your order within 14 calendar days from the day after you receive the goods, without giving a reason, subject to the legal exceptions that apply to certain types of goods.
Once you notify us that you wish to cancel, you generally have a further 14 days to return the goods.
To start a return, please contact us at ryzqenport@outlook.com and include your order number and the product you wish to return.
Condition of Returned Products
Products should be handled only to the extent necessary to establish their nature, characteristics and functionality, in a manner similar to how you would reasonably handle them in a shop.
Where a product has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make a reasonable deduction from the refund where permitted by law.
Return Shipping Costs
For a change-of-mind return, the customer is normally responsible for the cost of returning the goods, provided this information was made clear before the purchase.
If the product is faulty, damaged, incorrectly supplied or not as described, you will not normally be responsible for the reasonable cost of returning the goods where applicable under your statutory rights.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, incorrect or does not conform to the description provided on our website, please contact us as soon as possible at ryzqenport@outlook.com and provide your order number together with photographs or video evidence where appropriate.
UK consumer law provides additional rights for faulty or misdescribed goods. In particular, consumers generally have a 30-day short-term right to reject faulty goods and receive a refund, subject to the circumstances and legal requirements that apply. After that period, repair or replacement may be available, followed in certain circumstances by a price reduction or rejection of the goods.
Exchanges
We may offer an exchange where appropriate, subject to product availability and the circumstances of the request.
An exchange is not intended to replace or restrict any statutory right you may have to a repair, replacement, refund or cancellation under UK consumer law.
Refunds
When you exercise your legal right to cancel a distance contract, refunds will generally include the payments you are legally required to receive back, including the applicable standard outbound delivery charge where required. If you selected a more expensive delivery method, we may only be required to refund the cost of the least expensive standard delivery option offered.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
Where goods have been returned, the refund will generally be made within 14 days after we receive the goods back or, where applicable, after you provide evidence that they have been sent back.
How to Request a Return
Before returning any item, please contact:
RYZQEN Customer Support
Email: ryzqenport@outlook.com
Please include:
- Order number:
- Product name:
- Reason for return:
- Photos or video (where relevant):
We will review your request and provide you with the official return address and detailed instructions.
Important Note About Third-Party Fulfilment
RYZQEN uses third-party suppliers and fulfilment partners to source and dispatch products. This does not remove or reduce your statutory rights as a consumer when purchasing from RYZQEN.
Any arrangements between RYZQEN and its suppliers are separate from the contract between RYZQEN and the customer.
Your Statutory Rights
Nothing in this Return & Exchange Policy is intended to exclude, restrict or override your statutory rights under applicable UK consumer law.