Terms & Conditions

Last updated: 17 September 2026

Welcome to RYZQEN. These Terms & Conditions govern your use of the RYZQEN website and the purchase of products through our online store. By using our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About RYZQEN RYZQEN is an online retailer specialising in home electronics, smart gadgets, wearable technology, and practical daily appliances. Our products may be sourced and fulfilled through third-party suppliers and international fulfilment partners. In some cases, products may be dispatched directly from a supplier rather than from a RYZQEN-operated warehouse. Although third-party suppliers may assist with fulfilment and delivery, your purchase contract is with RYZQEN. Business name: RYZQEN

2. Using Our Website You agree to use the RYZQEN website lawfully and responsibly. You must not use our website to:

• break any applicable law or regulation;

• attempt to gain unauthorised access to our systems;

• interfere with the operation or security of the website;

• copy, reproduce or commercially exploit our content without permission. We reserve the right to restrict or suspend access to the website where there is a legitimate reason to do so.

1. Products and Product Information We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate. However, minor variations in colour, appearance, packaging or presentation may occur because of differences between displays, manufacturers, production batches or packaging. Where a product is supplied with manufacturer-specific software, applications, accessories or features, compatibility may depend on the customer's device, operating system, power supply, region or other technical requirements. Nothing in these Terms & Conditions removes or limits your statutory rights relating to products that are faulty, misdescribed or otherwise fail to meet the legal requirements applicable to goods sold to consumers in the UK.

2. Prices and Payment All prices displayed on our website are stated in British pounds sterling (£) unless otherwise indicated. We reserve the right to correct genuine pricing or information errors. If an obvious pricing error affects an order, we will contact you before processing the order further and provide you with the available options. Payment must be successfully authorised before an order can be processed. By placing an order, you confirm that the payment information provided is valid and that you are authorised to use the selected payment method.

3. Placing an Order When you place an order through our website, you are making an offer to purchase the selected product. An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted where further processing or verification is required. We may reasonably cancel an order where, for example, a product is unavailable, there has been an obvious pricing or product information error, or we are unable to fulfil the order. If we cancel an order after payment has been received, the relevant payment will be refunded.

4. Third-Party Fulfilment RYZQEN works with third-party suppliers and fulfilment partners, including international suppliers, to source and dispatch certain products. This means that:

• products may be dispatched from different locations;

• packaging may vary between products;

• separate items in the same order may arrive in separate parcels;

• delivery times may vary depending on the supplier and shipping method. These arrangements do not remove or reduce your statutory rights as a UK consumer. Any relationship between RYZQEN and its suppliers is separate from the contract between RYZQEN and the customer.

1. Delivery Delivery information, estimated delivery times and applicable shipping charges are provided during the purchasing process or on the relevant product and shipping pages. Delivery estimates are not guaranteed dates unless expressly stated otherwise. Where no different delivery period has been agreed, UK distance-selling rules generally require goods to be delivered without undue delay and, unless otherwise agreed, within 30 days. For full information regarding delivery, please refer to our Shipping Policy.

2. Cancellation and Returns Consumers purchasing goods online generally have a legal right to cancel their order within 14 days after receiving the goods, subject to applicable legal exceptions. Where the cancellation right applies, you generally have a further 14 days to return the goods after notifying the trader of the cancellation. For complete information about cancellations, returns, refunds, faulty products and exchanges, please refer to our Return & Exchange Policy. Please contact RYZQEN before returning any product. Do not send products directly to an AliExpress supplier or other fulfilment partner unless RYZQEN has provided specific return instructions.

3. Faulty or Incorrect Products If a product arrives faulty, damaged, incorrect or does not conform to its description, please contact us as soon as possible. Depending on the circumstances, your statutory rights may include repair, replacement, a price reduction or a refund. UK consumer law provides specific protections for goods that are faulty or misdescribed. We will assess the issue and provide the appropriate instructions for resolving it.

4. Refunds Where a refund is due, it will normally be issued using the original payment method. For cancellations under applicable consumer law, refunds are generally subject to the applicable statutory requirements, including rules concerning delivery charges and the timing of refunds. Further information is available in our Return & Exchange Policy.

5. Intellectual Property All content appearing on the RYZQEN website, including text, graphics, logos, photographs, designs, videos, layouts and other materials, is owned by or licensed to RYZQEN unless otherwise stated. You may access and use the website for personal, non-commercial purposes. You must not reproduce, redistribute, modify, copy, republish or commercially exploit our website content without our prior written permission.

6. Website Availability We aim to keep the RYZQEN website available and operating reliably. However, we cannot guarantee uninterrupted access at all times. The website may occasionally be unavailable because of maintenance, technical problems, security measures, service-provider issues or circumstances outside our reasonable control.

7. Limitation of Liability Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UK law. In particular, nothing in these Terms & Conditions affects your statutory rights relating to faulty or misdescribed goods, or our liability for matters which cannot legally be excluded or restricted. Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by applicable law.

8. Events Outside Our Control We are not responsible for delays or failures caused by circumstances that are outside our reasonable control. These circumstances may include severe weather, natural disasters, strikes, transport disruptions, customs delays, international shipping disruption, technical failures, government restrictions or other events beyond our reasonable control. This section does not affect any statutory consumer rights you may have.

9. Complaints and Customer Support We take customer concerns seriously and aim to resolve issues fairly and promptly. For questions, complaints or assistance with an order, please contact: RYZQEN Customer Support Email:ryzqenport@outlook.com Please include your order number where applicable so that we can locate your order and investigate the matter efficiently.

10. Privacy and Data Protection We respect your privacy and process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

• Data Collection: We collect identity, contact, financial transaction, and website usage data necessary to process orders and improve your shopping experience.

• Payment Security: Payment details are securely processed by authorized payment providers (e.g., Wix Payments) and are never stored on our servers.

• Third-Party Sharing: Data is shared strictly with essential partners (logistics carriers, payment gateways, e-commerce hosting) to fulfill orders. We do not sell personal data.

• Your Rights: Under UK law, you have rights to access, correct, or request erasure of your data. For full details on how we collect, store, and process your personal data, please refer to our dedicated Privacy Policy.

1. Changes to These Terms We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable legal requirements. The latest version will always be displayed on this page with the relevant “Last updated” date. Changes will not retrospectively alter rights or obligations that have already arisen under an existing order unless required by law.

2. Governing Law These Terms & Conditions are governed by the laws applicable in the relevant part of the United Kingdom. Where applicable, you may also have the benefit of mandatory consumer protection laws in your country of residence, and nothing in these Terms & Conditions is intended to remove or restrict those rights.

3. Contact Us For general enquiries, order support, complaints or questions regarding these Terms & Conditions, please contact: RYZQEN Email: ryzqenport@outlook.com